Terms and conditions

PLEASE NOTE: All bookings done directly thorough this site or through a third party collaborating partner, unless otherwise specified, are subject to all described items in our Terms and Conditions. By proceeding with your booking, you agree to all terms and conditions below. In the event of a dispute, our terms and conditions as of this update (Sept 1st 2023) do/will prevail.

YOUR RETREAT DATE CONFIRMATION

Your booked retreat is confirmed once your payment IN FULL has been received and you have received your personalized email titled BOOKING WELCOME LETTER. It will contain valuable information concerning your upcoming retreat and provide specific details to you, our guest on elements specific to your selected retreat.

PLEASE NOTE that in rare occurrences when an adjustment to your check-in/check-out date occurs for reasons out of our control (i.e. urgent retreat repair, government issued/city order such as with the past pandemic, dangerous weather warning, extreme travel issued advisory, etc) YOUR BOOKING IS ALWAYS SAFE and re-scheduling can take place at a future date that works for you. If none can be agreed to, a FULL REFUND WILL BE ISSUED (minus any fee charged by the payment platform you used, if any, to issue the retreat payment). For that refund piece, usually 15%, you may need to contact that third party platform on your own.

GUEST DATE CHANGE REQUEST

It happens and we do understand. We will always work with you to accommodate your “date change request” however there are a few rules that need to be followed in order to keep our operation orderly and free of undue stress. First off, a date change request may ONLY TAKE PLACE when we have verified availability in another actively “open booking” retreat from our calendar. Also, ONLY THE FIRST “date change request” will be done at no charge. In the event that an additional “date change request” is made from the same reservation, an administration fee of 5% to 9% will be added to your invoice.

OUR CANCELLATION POLICY… BY YOU

If you must cancel your reservation for whatever reason, we ask that you do so AT LEAST 30 DAYS PRIOR TO YOUR BOOKING in order to receive a FULL REFUND (standard 3% to 5% CC/administration/bank fee applies). Unless arranged otherwise, any cancellation requests received within 30 days of start of retreat is issued a 100% credit towards a future reservation at a mutually suitable time and location.

ZENosphere retreat is not responsible for travel situations that result in your inability to attend (cancelled flight, flat tire, mechanical issue, etc), which can occur and is deemed outside of our control and as a result, NO REFUNDS can be issued in those situations. FUTURE CREDIT, again, can be arranged.

RETREAT GUEST LIMITS

ALL our retreats are, by choice, limited to 16 overnight guests. Our longer 4, 5 and 6 day programs provide an EXCLUSIVE OPPORTUNITY to have some “ONE on ONE” coaching from our EXPERT Life Wellness Coach in addition to all other services. Our retreats are carefully structured and organized with special “wellbeing professional” from various areas often invited and for such a reason, we regularly update our booking calendar.

INSURANCE ON SITE

It is highly suggested that all guests attend events scheduled while at the retreat. For insurance purposes, ZENosphere requires that guests advise our staff of where they will be, if not with the other guests, AT ALL TIMES.

WONDERING AT NIGHT. Again, for insurance reasons, guests CANNOT wonder around the property IN THE MIDDLE OF THE NIGHT unless escorted by a staff member. Guests are required to retire to their quarters by 11:00pm until 07:30 in the morning.

GENERAL LIABILITY WAIVER

By attending any ZENosphere retreats offered through the company’s website (www.zenosphere.ca) as well as through third party collaborative partners, all guests release ZENosphere retreats, its staff and partners from any and all injury/incident liabilities resulting from attending our retreats. ZENosphere retreats offers a safe and reliable product but is NOT responsible for “out of norm” behaviors its guests may engage in and could be injured from.

NO HEALING SERVICE GUARANTEE

ZENosphere retreats produces an informational set of programs derived from experiences it has acquired over the years however due to the very nature of all programs, it cannot guarantee that its services will, in part or in full, produce any lifestyle changes for you as an attending guest. Techniques demonstrated at our retreats/online MAY provide a feeling of inner wellbeing and may be effective in reducing stress over the course of time, when applied properly.

Our programs are not certified by any associations and should therefore not be considered, in any form, as a medical treatment. ZENosphere retreats, through its guidance, provides a path, that if applied correctly may offer a feeling of wellbeing to its guests. Nothing more is claimed through ZENosphere retreats NO HEALING SERVICE GUARANTEE

CONFLICT RESOLUTION

Conflicts and concerns will inevitably arise within any community and ZENosphere retreats is no exception. The health of our community is measured by our willingness and ability to find effective, responsible, and compassionate means of resolving tensions that arise from interpersonal conflict, as well as from violations of community and ethical guidelines.

ZENosphere retreats seeks to respond wisely and compassionately to all difficulties that arise by fully addressing the suffering of all concerned. Informed by Buddhist practice, this means valuing dialogue over silence, reconciliation over estrangement, forgiveness over resentment, confession over accusation and atonement over punishment, to the greatest extent possible.

In addition, ZENosphere retreats, in this effort, strives to create a culture that is as welcoming and supportive as possible to all community members, including people of all cultures, races, socioeconomic classes, genders, gender identities, sexual orientations, physical and mental abilities, ages and institutional statuses.

Because of the complexity of the wide range of issues, conflicts, and other difficulties, we strive to find the most appropriate way to respond to each particular situation.

ZENosphere retreats prohibits retaliation and commits to protect anyone who brings up tensions or ethical concerns. If you believe you have been subject to retaliation, while attending our retreats, please report this as soon as possible so that we may investigate the matter in a timely and appropriate way.